Skip to content
One Point Bank
Legal

Privacy policy

This policy explains what information we collect when you use One Point Bank, why we collect it and how we protect it.

Information we collect

  • Details you give us when you apply: name, date of birth, contact details, address, next of kin and identity documents.
  • Account information such as balances, transactions, transfers and cards.
  • Technical information when you sign in, such as the device and browser you use.
  • Messages you send us through live chat or our contact form.

How we use it

  • To open and run your account, process transfers and provide customer support.
  • To verify your identity and help protect your account from fraud.
  • To send you notices about your account, such as transfer status updates.

How we protect it

Information is sent over encrypted connections, and access to customer records is limited to authorized staff. Identity documents are stored privately and are not publicly accessible.

Sharing

We do not sell your personal information. We only share it where needed to provide our services or where required by law.

Your choices

You can ask to see or correct the information we hold about you. You can unsubscribe from non-essential emails at any time using the link in the email.

Contact

Questions about this policy? Call (848) 305-6773 or send us a message.